ReplyRook connects to Google My Business and Yelp, drafts empathetic AI responses instantly, and lets you approve and publish them with one tap. Keep your rating pristine without spending all evening answering mail.
We waited 45 minutes for our table and the main dishes arrived cold. Staff seemed overwhelmed. Very disappointing experience.
Julian G.
Verified Customer
The ReplyRook engine coordinates ingestion, analyzes semantics, drafts customized responses, and publishes drafts instantly.
Stage 1 · Connection
ReplyRook connects securely via mock webhook endpoints to Google My Business and Yelp. The moment a customer leaves a review, it pulls and lists it in your dashboard, bypassing email clutter.
Stage 2 · Processing
The sentiment engine reads and classifies the review text. It categorizes topics (cleanliness, staff, service speed), evaluates overall sentiment percentages, and flags high-urgency staff incidents automatically.
Stage 3 · Generation
AI synthesizes the analysis and drafts a polished reply. The draft aligns with your configured business preferences (Professional, Casual, Empathetic, Grateful) and addresses specific customer pain points.
Stage 4 · Dispatch
Review and edit the draft on your unified approvals page. Tap "Approve & Post" to dispatch the response instantly back to Google Maps or Yelp.
ReplyRook does the heavy lifting, giving you back hours of your evenings.
Average response time
To review, approve, and publish a perfectly tailored customer reply.
Response Rate Target
Maintained automatically. Google Maps algorithm boosts responsive locations.
Monitoring & Alerts
Incident alerts sent to managers to flag operational issues immediately.
See how business owners keep their ratings pristine using ReplyRook.
"Managing customer feedback across Google and Yelp used to take hours of manual typing. We built ReplyRook so business owners can review and approve high-quality AI drafts in 10 seconds."
Mayank Madan
Founder, ReplyRook
"The competitor benchmarks and incident alerts changed the game. When a customer complained about slow kitchen service, my manager got an email alert and fixed the bottleneck before it affected dinner rush."
Sarah K.
General Manager, Bella Italia Bistro
"I was skeptical about AI sounding robotic, but the Empathetic tone options match our dental clinic's brand voice perfectly. We've saved hours of writing draft replies ourselves."
Julian G.
Owner, Apex Dental Clinic
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